Complaints and Redress

If you have a complaint regarding our practices or performance which you are unable to resolve to your satisfaction with the Partner(s) and/or Associate(s) we have assigned to manage your account, please contact:-

The Managing Director
Lloyd & Partners Ltd
One America Square
London EC3N 2JL
United Kingdom

detailing the nature and underlying circumstances of your complaint.

The Managing Director, who is responsible for monitoring the quality of our services and compliance with the laws and regulatory rules applied to us in the UK, will investigate the matter fully, respond to you in detail and, where he considers the complaint reasonable, endeavour to ensure that necessary actions are taken to resolve your complaint.

Alternatively, or if your complaint remains unresolved following the review and response by the Managing Director, you can request from us details of regulatory bodies, ombudsman, or other independent dispute remediation bodies to whom complaints can be forwarded directly.

Making a complaint against us is in addition to and does not replace your right to seek legal redress against us.

In addition to the above we would welcome any comments that you have with regard to our service.