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Business Protocols
- Management and Service Standards
- Managing Our Business
- Duty of Disclosure
- Selection and Solvency of Underwriters
- Confidentiality and Security of Information
- Claims Services
- Conflicts of Interests
- Remuneration and other income
- The Receiving and Holding of Client Money
- Cheques/Bankers Drafts
- Complaints and Redress
- Legal Notice maintained on the Internet address
Management and Service Standards
Quality and Standard of Service
We will advise you in accordance with your instructions in a professional and expeditious manner.
The FSA has promulgated a uniform set of Rules that we are required by regulation to follow as they are applicable to the services which we have agreed to provide you in relation to insurances that we arrange on your behalf.
Managing Your Requirements
We will assign one or more Partners and/or Associates to take responsibility for the provision of the services which are described in this document. Such person(s) will be your primary point(s) of contact in relation to insurance that we arrange or administer on your behalf and will ensure, in so far as is reasonably possible, continuity of and accountability for the services which we provide. The assigned Partner(s) and/or Associate(s) will be supported by other employees to assist in the provision of the services and to provide service cover when required.